Privacy Policy
Thank you for taking the time to read the Latin Style Company’s terms and conditions. By using this website or placing an order with us, either by telephone or through our website, www.latinstyle.uk, you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.
Information about us and how to contact us:
Who we are? We are Latin Style Company Limited, a company registered in England. Our company registration number is 10978050 and our office registered address is 65 Old Kent Road, London, SE1 4RF.
How to contact us? You can contact us by telephoning us on 070 8078 0007 or by writing to us at admin@latinstyle.uk.
How we may contact you? If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our agreement with you
When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding agreement. Acceptance of your order will take place when we email you to accept it at which point a agreement will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Unfortunately, we are not able to deliver orders placed through the website to addresses outside of the UK. We will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.
Product description and substitution
Products and packaging may vary slightly from pictures. The images of products on our website are for illustrative purposes only.
Your right to make changes
If you wish to make a change to the product you have ordered, please contact us and we will let you know if the change is acceptable. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Delivery
Deliveries are made by either Hermes or Royal Mail, depending on the weight of your order, what products you are purchasing and customer preference (tracked/untracked). You can select your shipping method in the checkout process. More information about our delivery options is available here.
If you opt for delivery via courier it is always best if someone is available to receive and sign for the delivery; however, we can arrange for the couriers to leave the goods without a signature, if requested.
If we are aware of a delay, we will attempt to contact you and minimise any disruption. You may also be contacted by the courier company directly; please note that any parcels sent via Royal Mail are not tracked and therefore we cannot monitor any delays.
The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave us. You own the product once we have accepted your order and received payment in full.
Quality concerns
We take great pride in the quality and condition of our coffee and it should reach you in the best possible condition. When you receive your order, please remove all external wrapping, check the bags of coffee are undamaged and that the correct products have been supplied in the right quantities. If you aren’t happy with what you find, please call us and, if possible, email pictures to admin@latinstyle.uk; we will do our best to put it right.
Where an intermediary address is used: Latin Style Company will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.
Your rights
If you are a consumer, we are under a legal duty to supply products that are in conformity with the agreement. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the agreement within 14 days of delivery of the product, but not where:
- you have opened any of our coffee products; or
- the goods have been made to your specification; specification includes grinding coffee. Therefore any coffee that you have requested to be ground cannot be returned on the basis of agreement cancellation.
Where you have a right to cancel a agreement and you wish to do so, you simply need to let us know that you have decided to cancel. The easiest way to do this is to email us at admin@latinstyle.uk or contact us by telephone on 074 8078 0007.
If you cancel your agreement we will:
Refund you the price you paid for the products. However, we may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them.
Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
Make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
We will refund you on the credit card or debit card used by you to pay.
If you cancel your agreement because you have changed your mind, you will have to pay the cost of returning the product to us.
Online resellers
Our online shop at latinstyle.uk is the only authorised seller of Latin Style Coffee online. We have not given permission to any companies or individuals to resell our coffee online.
We are aware the occasionally an individual or business will order from us and re-sell that coffee without our knowledge or consent. It is important to note that any purchases made from an unauthorised reseller will not be covered by our terms and conditions and we will not be responsible for lost items, unfulfilled orders, damages or issues with quality, such as flavour or condition.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.
User accounts
If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
Privacy
Latin Style Company of 65 Old Kent Road, London, SE1 4RF is the data controller for the purpose of the Data Protection Act 1998.
By preceding to use our website you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our privacy policy. We will use information about you to fulfil orders. Please address any questions, comments and requests regarding our data processing practices to admin@latinstyle.uk
Changes to the website
We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.
Governing law
These terms are governed by the laws of England and Wales. For the avoidance of doubt, if you live in Scotland, Northern Ireland, or Wales, you can bring legal proceedings in respect of the products in either your local courts, or the English courts.
Our website address is: https://latinstyle.uk